A few useful answers.
Your reference desk for the details.
Where do you ship?
We ship to all 50 U.S. states and Washington, D.C. U.S. territories and APO/FPO/DPO military postal addresses are not supported. All orders receive free standard shipping. Handling takes 1–2 business days; transit takes an estimated 3–4 business days after dispatch. Estimated total delivery time is 4–6 business days, combining handling and transit. These are estimates, not delivery guarantees.
When will my order be handled?
Our order cutoff is 7:00 PM (GMT−06:00) Central Standard Time (Chicago), fixed year-round; it does not change for daylight saving time. Business days are Monday–Friday, excluding U.S. federal holidays. For orders placed before the cutoff on a business day, that day is handling day 1. Orders placed at or after the cutoff, on weekends or on excluded holidays begin handling on the next business day.
What does the price include?
Each price applies to the selected pack size shown on the product page. Standard U.S. shipping is free. Checkout displays tax as $0.00.
How do I choose the right size?
Read the external measurements on each product page and allow clearance around your papers. A3, A4 and Letter describe the intended paper format; capacity varies with the thickness of the contents.
How should I care for my file?
Keep paper files dry and open their closures gently. Canvas pouches should be spot cleaned and air dried. Each product page has material-specific care instructions.
Can I return an item?
Request a return within 30 calendar days of receiving your item. Change-of-mind returns must be unused, in their original condition and original packaging. Contact [email protected] first with your order number and reason to obtain authorization and return instructions. Authorized returns go to 30 Rue Buffon, 01200 Valserhône, France.
What if my item is damaged or incorrect?
Contact [email protected] with your order number and issue. Prysmatic covers return shipping for company errors, damage and defects. These claims are not excluded by the unused/original-packaging conditions for change-of-mind returns.
When will I receive an approved refund?
Approved refunds automatically return to the original payment account within 10 calendar days. There is no restocking fee.
How can I ask about a payment or order?
Email [email protected] with the relevant details. Do not include full credit card numbers or security codes in your message.
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